Hotel Cúcuta Policies


Children Policy

All children are welcome. One child under 5 years stays free of charge when using existing beds. One child from 5 to 14 years is charged COP 12000 per night when using existing beds. There is no capacity for extra beds in the room. The maximum number of total guests in a room is 4. There is no capacity for cribs in the room.

Hotel Internet Policy

WiFi is available in all areas and is free of charge.

Hotel Parking Policy

No parking available.

Hotel Pet Policy

Pets are not allowed.

Hotel Preauthorize Policy

The property reserves the right to pre-authorize credit cards prior to arrival.

Additional Information

Please inform Hotel Tonchalá of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.