Important Information

Check-in, check-out and property rules

To help make your stay at Hotel Tonchalá in Cúcuta as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.

Check-in 15:00

Check-out 12:00

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 4 years old stay for free when using an existing bed. Children from 5 years old to 11 years old stay for COP 20,000 per person per night when using an existing bed. You haven't added any cots. You haven't added any extra beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Important Information

Please inform Hotel Tonchalá in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Guests under the age of 18 can only check in with a parent or official guardian.

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Hotel Tonchalá, Cúcuta