Facilities

property Top Amenities

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    Business Facilities
  • Business centre
  • Fax/photocopying
  • Meeting/banquet facilities
Cleaning Services
  • Trouser press
  • Ironing service
  • Daily housekeeping
  • Laundry
Cleanliness & disinfection
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels and laundry washed in accordance with local authority guidelines
Common Areas
  • Outdoor furniture
Entertainment & Family Services
  • Nightclub/DJ
  • Casino
Food & Drink
  • Kid meals
  • Packed lunches
  • Grocery deliveries
  • Restaurant
  • Room service
  • Special diet menus (on request)
  • Bar
Food & drink safety
  • Breakfast takeaway containers
  • Delivered food is securely covered
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
Front Desk Services
  • Valet parking
  • 24-hour front desk
  • Invoice provided
  • Tour desk
  • Express check-in/check-out
  • Private check-in/check-out
  • Luggage storage
General
  • Free parking
  • Parking
  • Parking on site
  • Private parking
  • WiFi available in all areas
Miscellaneous
  • Air conditioning
  • Designated smoking area
  • Non-smoking rooms
  • Lift
  • Family rooms
  • Non-smoking throughout
Physical distancing
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
Pool and Spa
  • Outdoor pool
  • Hot tub/Jacuzzi
  • Kids' pool
  • Swimming pool
  • Outdoor pool (all year)
  • Pool bar
  • Swimming Pool
  • Shallow end
  • Sun loungers or beach chairs
  • Swimming pool toys
Safety & security
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • Safety deposit box
Safety features
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
Services
  • Internet services
  • Free WiFi
  • WiFi
Transportation
  • Electric vehicle charging station
  • Accessible parking
Hotel Tonchalá

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