Facilities and services at Hotel Tonchalá
Amenities & Facilities
Top Highlights
- Front desk [24-hour]
- Great food & dining
- Free Parking
- Great Swimming pool
Services & Facilities
79 amenities in 16 categories.
Business Facilities
3 items
- Fax/photocopying
- Meeting/banquet facilities
- Business centre
Cleaning Services
4 items
- Ironing service
- Laundry
- Daily housekeeping
- Trouser press
Cleanliness & disinfection
6 items
- Guest accommodation sealed after cleaning
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
Common Areas
1 item
- Outdoor furniture
Entertainment & Family Services
2 items
- Casino
- Nightclub/DJ
Food & Drink
7 items
- Kid meals
- Room service
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Bar
- Restaurant
Food & drink safety
5 items
- Physical distancing in dining areas
- Breakfast takeaway containers
- Food can be delivered to guest accommodation
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
Front Desk Services
7 items
- Invoice provided
- 24-hour front desk
- Private check-in/check-out
- Express check-in/check-out
- Luggage storage
- Tour desk
- Valet parking
General
5 items
- Private parking
- Free parking
- WiFi available in all areas
- Parking
- Parking on site
Miscellaneous
6 items
- Air conditioning
- Designated smoking area
- Family rooms
- Non-smoking rooms
- Non-smoking throughout
- Lift
Physical distancing
5 items
- Physical distancing rules followed
- Mobile app for room service
- Contactless check-in/check-out
- Screens or physical barriers placed between staff and guests in appropriate areas
- Cashless payment available
Pool and Spa
10 items
- Pool bar
- Outdoor pool
- Hot tub/Jacuzzi
- Kids' pool
- Shallow end
- Swimming pool
- Sun loungers or beach chairs
- Outdoor pool (all year)
- Swimming pool toys
- Swimming Pool
Safety & security
7 items
- CCTV outside property
- Security alarm
- Fire extinguishers
- Smoke alarms
- Safety deposit box
- CCTV in common areas
- 24-hour security
Safety features
6 items
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
- Access to health care professionals
- Staff follow all safety protocols as directed by local authorities
Services
3 items
- Free WiFi
- Internet services
- WiFi
Transportation
2 items
- Electric vehicle charging station
- Accessible parking